by Julie Blais Comeau on January 25, 2017 G.L.A.D.L.Y. Satisfying Unsatisfied Clients; A Service Cycle More business etiquette | Chief Etiquette Officer | civility | client | client cycle | client process | client service | etiquette | etiquette expert Canada | Etiquette Training | Julie Blais Comeau | Professionalism | protocol | satisfaction cycle | sticky situation | training