Stand out from the competition

Adopting an H2H client approach

Empower your team to adapt

to the diversity of your clients and gain the competitive edge.

We are in the era of globalization. You are not the only ones to offer your products or services.

Competition is fierce in the global arena. But, it remains that the greatest distinction any organization can have, is to stand out in service.

Gather your team and show them how to WOW! your clients. The Company Of The Year award awaits you.

Being right is a matter of perception, theirs, your clients. From his point of view, your client is always right. Immerse yourself in his perception.

Whether your resources deploy B2B (Business to Business) or B2C (Business to Consumer) efforts, small or large, your business is doing business H2H; Human to Human.

Stand out from the competition by educating your representatives on how to adapt to your customers.

We adapt to you and your team.

Find out about our other training themes.

Contact us, to customize a training activity that will be just right for you; based on your objectives and needs and that will achieve results.

Invest in your team and reap the benefits.



Vocational and professional training activities may be eligible for training credits and grants, to assist employees or employers in the development of individual competencies or for mandatory professional continuing education. Check with a government representative, your superior, a human resources representative, your professional order, your associations or your accountant.

Adopting an H2H client approach



  • Better understanding of customers
  • Avoid misunderstandings
  • Foster interactions
  • Prevent cultural faux-pas
  • Project a better image
  • Inspire confidence and credibility
  • Enjoy more user-friendly business relationships
  • Develop new business opportunities


  • What is an H2H experience
  • Sensory customer perspective
  • Communication according to the diversity of your clients
  • The 3 Cs of a positive impression
  • The adjustments needed to improve the H2H experience
  • A constant service cycle to satisfy the dissatisfied


  • Professional firms
  • Medical clinics
  • Dental clinics
  • Optometry clinics
  • Medical and aesthetic clinics
  • Beauty salons
  • Spas
  • Retail stores
  • Food outlets
  • Hotels
  • Transportation companies
  • Taxi companies
  • Multidisciplinary working teams
  • International Work Teams





Each newsletter keeps you up to date on the contemporary rules of business etiquette with tips and tricks, to make you shine at work and ultimately develop new business opportunities.

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