{"id":3620,"date":"2016-10-28T20:00:53","date_gmt":"2016-10-28T20:00:53","guid":{"rendered":"http:\/\/etiquettejulie.com\/?page_id=3620"},"modified":"2020-01-28T13:18:32","modified_gmt":"2020-01-28T13:18:32","slug":"h2h-approche-client","status":"publish","type":"page","link":"https:\/\/etiquettejulie.com\/fr\/h2h-approche-client\/","title":{"rendered":"Adopter une approche client"},"content":{"rendered":"<section class=\"parallax-box image-parallax-box well-lg bg-secondary offset-1 bg_transparent\" style=\"min-height: 100px\"><div class=\"parallax-content\">\n<h1 class=\"animateIcon\" style=\"text-align: center;\">Une approche H2H<\/h1>\n<div class=\"conteneurSoutTitre\">\n<h2 style=\"text-align: center;\"><span style=\"color: #ff0080;\"><strong><span class=\"lettresAttachees\">Adopter\u00a0une approche<\/span><\/strong><\/span><br \/>\nclients H2H; d&rsquo;humain \u00e0 humain<\/h2>\n<\/div>\n<div class=\"clear\"><\/div><\/div><div class=\"parallax-bg\" data-parallax-type=\"image\" data-img-url=\"https:\/\/etiquettejulie.com\/wp-content\/uploads\/2016\/10\/JulieBlaisComeau-1.jpg\" data-speed=\"1.5\" data-invert=\"\" ><\/div><\/section>\n<div class=\"row well-sm\"  ><div class=\"container\"><div class=\"row \"  >\n<h2 style=\"text-align: center;\"><span style=\"color: #1b9197;\">Permettez \u00e0 vos ressources de s&rsquo;adapter<\/span><\/h2>\n<p style=\"text-align: center;\"><span style=\"color: #1b9197;\"><div class=\"cherry-spacer hidden-xs hidden-sm\" style=\"margin-top:-20px;\"><\/div><div class=\"cherry-spacer visible-sm-block\" style=\"margin-top:-20px;\"><\/div><div class=\"cherry-spacer visible-xs-block\" style=\"margin-top:-20px;\"><\/div><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #1b9197;\">\u00e0 la diversit\u00e9 de votre client\u00e8le pour vous d\u00e9marquer de la concurence.<\/span><\/p>\n<div class=\"col-xs-12 col-sm-12 col-md-4 col-lg-4\">\n<p>Nous sommes \u00e0 l\u2019\u00e8re de la mondialisation. Vous n\u2019\u00eates pas les seuls \u00e0 avoir vos produits ou \u00e0 faire ce que vous faites.<\/p>\n<p>La concurrence est f\u00e9roce dans l\u2019ar\u00e8ne mondiale. Mais, il reste que la plus grande distinction \u00e0 avoir est de se d\u00e9marquer dans son service.<\/p>\n<p>Rassemblez votre \u00e9quipe et offrez-lui le n\u00e9cessaire pour fid\u00e9liser vos clients.<\/p>\n<\/div>\n<div class=\"col-xs-12 col-sm-12 col-md-4 col-lg-4\">\n<p>Faites vite, la palme de l\u2019entreprise au meilleur service vous attend.<\/p>\n<p>Avoir raison est une affaire de perception, la leur. De son point de vue votre client a toujours raison. Immergez-vous dans sa perception.<\/p>\n<p>Que vos ressources d\u00e9ploient des efforts B2B ou B2C, petite ou grande, votre entreprise se doit de faire des affaires H2H; d\u2019Humain \u00e0 Humain.<\/p>\n<p>D\u00e9marquez-vous de la concurrence en \u00e9duquant vos repr\u00e9sentants sur la perspective de vos clients.<\/p>\n<\/div>\n<div class=\"col-xs-12 col-sm-12 col-md-4 col-lg-4\">\n<p>On s&rsquo;adapte \u00e0 vous et vos d\u00e9fis.<\/p>\n<p>D\u00e9couvrez\u00a0<a href=\"https:\/\/etiquettejulie.com\/activites-de-formation\/#douzeThemes\">nos autres th\u00e8mes de formation<\/a>.<\/p>\n<p><a href=\"https:\/\/etiquettejulie.com\/contact\/\">Communiquez avec nous<\/a>, pour personnaliser une activit\u00e9 selon vos objectifs et besoins.<\/p>\n<p><strong>Misez sur vos \u00e9quipes et retirez-en les b\u00e9n\u00e9fices.<\/strong><\/p>\n<\/div>\n<\/div><\/div><\/div>\n<section class=\"parallax-box image-parallax-box well-lg bg-secondary offset-1\" style=\"min-height: 100px\"><div class=\"parallax-content\">\n<div class=\"row\"  ><div class=\"container\"><div class=\"row \"  >\n<div class=\"callToAction\">\n<h2 style=\"text-align: center;\"><\/h2>\n<h2 style=\"text-align: center;\">PROFITEZ DE CR\u00c9DITS<\/h2>\n<h2 style=\"text-align: center;\"><span style=\"color: #ff0080;\">ET DE SUBVENTIONS<\/span><\/h2>\n<p style=\"text-align: center;\">Les activit\u00e9s de formation professionnelle et personnelle peuvent \u00eatre \u00e9ligibles \u00e0 des subventions de formation ainsi qu&rsquo;\u00e0 des plans de formation pour contribuer au d\u00e9veloppement des comp\u00e9tences des individus ou aux fins de la formation continue obligatoire des ordres professionnels.\u00a0V\u00e9rifiez aupr\u00e8s du gouvernement, de votre sup\u00e9rieur, votre repr\u00e9sentant des ressources humaines, votre ordre professionnel, votre association ou votre comptable.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n<div class=\"clear\"><\/div><\/div><div class=\"parallax-bg\" data-parallax-type=\"image\" data-img-url=\"https:\/\/etiquettejulie.com\/wp-content\/uploads\/2015\/12\/Subventions.png\" data-speed=\"1.5\" data-invert=\"\" ><\/div><\/section>\n<div class=\"cherry-spacer hidden-xs hidden-sm\" style=\"height:60px;\"><\/div><div class=\"cherry-spacer visible-sm-block\" style=\"height:60px;\"><\/div><div class=\"cherry-spacer visible-xs-block\" style=\"height:60px;\"><\/div>\n<div class=\"row\"  ><div class=\"container\"><div class=\"row \"  >\n<div class=\"cherry-spacer hidden-xs hidden-sm\" style=\"height:50px;\"><\/div><div class=\"cherry-spacer visible-sm-block\" style=\"height:50px;\"><\/div><div class=\"cherry-spacer visible-xs-block\" style=\"height:50px;\"><\/div>\n<h2 style=\"text-align: center;\"><span style=\"font-weight: 400; color: #1b9197;\">Adopter une approche client H2H; d&rsquo;humain \u00e0 humain<\/span><\/h2>\n<p>&nbsp;<\/p>\n<div class=\"col-xs-12 col-sm-12 col-md-4 col-lg-4\">\n<h3 style=\"text-align: center;\"><span style=\"color: #000000;\">POURQUOI H2H?<\/span><\/h3>\n<h3 style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11434\" src=\"https:\/\/etiquettejulie.com\/wp-content\/uploads\/2019\/07\/Pourquoi-2.png\" alt=\"\" width=\"100\" height=\"100\" \/><\/h3>\n<ul>\n<li><span style=\"color: #8594a7;\">Mieux comprendre sa client\u00e8le<\/span><\/li>\n<li><span style=\"color: #8594a7;\">\u00c9viter les malentendus<\/span><\/li>\n<li><span style=\"color: #8594a7;\">Favoriser les interactions<\/span><\/li>\n<li><span style=\"color: #8594a7;\">\u00c9chapper aux gaffes culturelles<\/span><\/li>\n<li><span style=\"color: #8594a7;\">Projeter une meilleure image<\/span><\/li>\n<li><span style=\"color: #8594a7;\">Inspirer confiance et cr\u00e9dibilit\u00e9<\/span><\/li>\n<li><span style=\"color: #8594a7;\">Profiter de rapports professionnels plus conviviaux<\/span><\/li>\n<li><span style=\"color: #8594a7;\">D\u00e9velopper de nouvelles opportunit\u00e9s d\u2019affaires<\/span><\/li>\n<\/ul>\n<\/div>\n<div class=\"col-xs-12 col-sm-12 col-md-4 col-lg-4\">\n<h3 style=\"text-align: center;\"><span style=\"color: #000000;\">LES\u00a0SUJETS ABORD\u00c9S?<\/span><\/h3>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11432\" src=\"https:\/\/etiquettejulie.com\/wp-content\/uploads\/2019\/07\/sujets-2.png\" alt=\"\" width=\"100\" height=\"100\" \/><\/p>\n<ul>\n<li><span style=\"color: #8594a7;\">Une exp\u00e9rience H2H<\/span><\/li>\n<li><span style=\"color: #8594a7;\">La perspective sensorielle des clients<\/span><\/li>\n<li><span style=\"color: #8594a7;\">La communication selon la diversit\u00e9 de votre client\u00e8le<\/span><\/li>\n<li><span style=\"color: #8594a7;\">Les 3 Cs d\u2019une impression positive<\/span><\/li>\n<li><span style=\"color: #8594a7;\">Les ajustements n\u00e9cessaires pour am\u00e9liorer l\u2019exp\u00e9rience H2H<\/span><\/li>\n<li><span style=\"color: #8594a7;\">Un cycle de service constant pour satisfaire les insatisfaits<\/span><\/li>\n<\/ul>\n<\/div>\n<div class=\"col-xs-12 col-sm-12 col-md-4 col-lg-4\">\n<h3 style=\"text-align: center;\"><span style=\"color: #000000;\">QUI PEUT EN B\u00c9N\u00c9FICIER?<\/span><\/h3>\n<h3 style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11436\" src=\"https:\/\/etiquettejulie.com\/wp-content\/uploads\/2019\/07\/pourqui-2.png\" alt=\"\" width=\"100\" height=\"100\" \/><\/h3>\n<ul>\n<li><span style=\"color: #8594a7;\">Cabinets professionnels<\/span><\/li>\n<li><span style=\"color: #8594a7;\">Cliniques m\u00e9dicales<\/span><\/li>\n<li><span style=\"color: #8594a7;\">Cliniques dentaires<\/span><\/li>\n<li><span style=\"color: #8594a7;\">Cliniques d\u2019optom\u00e9trie<\/span><\/li>\n<li><span style=\"color: #8594a7;\">Cliniques m\u00e9dico-esth\u00e9tiques<\/span><\/li>\n<li><span style=\"color: #8594a7;\">Salons de beaut\u00e9<\/span><\/li>\n<li><span style=\"color: #8594a7;\">Spas<\/span><\/li>\n<li><span style=\"color: #8594a7;\">Commerces de d\u00e9tail<\/span><\/li>\n<li><span style=\"color: #8594a7;\">Restaurants<\/span><\/li>\n<li><span style=\"color: #8594a7;\">Bars<\/span><\/li>\n<li><span style=\"color: #8594a7;\">H\u00f4tels<\/span><\/li>\n<li><span style=\"color: #8594a7;\">Soci\u00e9t\u00e9s de transports<\/span><\/li>\n<li><span style=\"color: #8594a7;\">Compagnies de taxis<\/span><\/li>\n<li><span style=\"color: #8594a7;\">\u00c9quipes de travail multidisciplinaires<\/span><\/li>\n<li><span style=\"color: #8594a7;\">\u00c9quipes de travail internationales<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div>\n<div class=\"cherry-spacer hidden-xs hidden-sm\" style=\"height:60px;\"><\/div><div class=\"cherry-spacer visible-sm-block\" style=\"height:60px;\"><\/div><div class=\"cherry-spacer visible-xs-block\" style=\"height:60px;\"><\/div>\n<div class=\"cherry-spacer\" style=\"height:20px;\"><\/div>\n<div class=\"cherry-spacer\" style=\"height:20px;\"><\/div>\n<section class=\"parallax-box image-parallax-box well-md bg-secondary additional-form link-color\" style=\"min-height: 300px\"><div class=\"parallax-content\">\n<div class=\"row\"  ><div class=\"container\"><div class=\"row \"  >\n<h2 style=\"text-align: center;\"><strong>Besoin de formation?<\/strong><br \/>\nToutes nos activit\u00e9s sont personnalis\u00e9es!<\/h2>\n<div class=\"cherry-services_feauters\" style=\"text-align: center;\"><a class=\"cherry-btn cherry-btn-primary cherry-btn-medium\" style=\"color: #fff !important;\" href=\"https:\/\/etiquettejulie.com\/contact\/\">Contactez-nous<\/a><\/div>\n<p style=\"text-align: left;\"><\/div><\/div><\/div>\n<div class=\"clear\"><\/div><\/div><div class=\"parallax-bg\" data-parallax-type=\"image\" data-img-url=\"https:\/\/etiquettejulie.com\/wp-content\/uploads\/2016\/10\/TypingHands.jpg\" data-speed=\"1.5\" data-invert=\"\" ><\/div><\/section>\n<p>&nbsp;<\/p>\n<div class=\"row\"  ><div class=\"container\"><div class=\"row \"  >\n<div class=\"cherry-spacer\" style=\"height:20px;\"><\/div>\n<div class=\"cherry-spacer\" style=\"height:20px;\"><\/div>\n<div id='carousel'><div class='btn-bar'><div id='buttons'>\n\t\t\t<a id='prev' href='#'><<\/a><a id='next' href='#'>><\/a>\n\t\t\t<\/div><\/div>\n\t\t\t<div id='slides'>\n\t\t\t<ul><li class='slide'>\n\t\t\t<div class='authorContainer'>\n\t\t\t\t<p class='quote-author'>AYBUKE OZEL | Civil Engineering Graduate<\/p>\n\t\t\t<\/div>\n\t\t\t<div class='quoteContainer'>\n\t\t\t\t<p class='quote-phrase'>I was one of the lucky people who participated in your workshop at uOttawa last week. I would like to thank you for all the important information you gave to us. I was able to practice them in a Network event and I felt very confident to make new connections.<\/p>\n\t\t\t<\/div>\n\t\t<\/li><li class='slide'>\n\t\t\t<div class='authorContainer'>\n\t\t\t\t<p class='quote-author'>RACHEL MOK CHRL | 1st Human Resources Professional<\/p>\n\t\t\t<\/div>\n\t\t\t<div class='quoteContainer'>\n\t\t\t\t<p class='quote-phrase'>Thank you for the presentation at HRPA Ottawa's meeting - I learned a lot, and was able to give your strategies and tips a try at another networking event I attended this week. I got myself in the right headspace and gave myself goals like you suggested, and made a contact. Thank you!<\/p>\n\t\t\t<\/div>\n\t\t<\/li><li class='slide'>\n\t\t\t<div class='authorContainer'>\n\t\t\t\t<p class='quote-author'>LAMANIE ARRENDELL Human Resources Specialist<\/p>\n\t\t\t<\/div>\n\t\t\t<div class='quoteContainer'>\n\t\t\t\t<p class='quote-phrase'>I just wanted to thank you for the knowledge that you imparted in that session, it really helped me loosen up a bit when approaching networking. The tips received were helpful and I was able to practice some of it at another HRPA event. It was just the push I needed for coming out of my networking shell. It was a pleasure meeting you and I do hope we get an opportunity to meet again in the near future.<\/p>\n\t\t\t<\/div>\n\t\t<\/li><li class='slide'>\n\t\t\t<div class='authorContainer'>\n\t\t\t\t<p class='quote-author'>CAROLE VIAU, Directrice des communications | LRMM<\/p>\n\t\t\t<\/div>\n\t\t\t<div class='quoteContainer'>\n\t\t\t\t<p class='quote-phrase'>Tes qualit\u00e9s d\u2019animatrice, de formatrice, ton \u00e9coute, ta flexibilit\u00e9, ta compr\u00e9hension de nos besoins, ton professionnalisme et ta grande disponibilit\u00e9 ont fait en sorte que notre lac \u00e0 l\u2019\u00e9paule fut un succ\u00e8s.\r\n\r\n&nbsp;\r\n\r\n&nbsp;<\/p>\n\t\t\t<\/div>\n\t\t<\/li><li class='slide'>\n\t\t\t<div class='authorContainer'>\n\t\t\t\t<p class='quote-author'>Julie Maheu, Associate Brand Manager |  Rubbermaid BRILLIANCE Campaign<\/p>\n\t\t\t<\/div>\n\t\t\t<div class='quoteContainer'>\n\t\t\t\t<p class='quote-phrase'><span id=\"ember4358\" class=\"ember-view\">Awesome job by our Quebec Team for securing a Breakfast Television Montreal segment for Rubbermaid BRILLIANCE by Canadian etiquette expert Julie Blais Comeau<\/span><span id=\"ember4363\" class=\"ember-view\"> on the topic of \"Corporate Kitchen Crimes\".<\/span><\/p>\n\t\t\t<\/div>\n\t\t<\/li><li class='slide'>\n\t\t\t<div class='authorContainer'>\n\t\t\t\t<p class='quote-author'>lsabelle Couture | Directrice du d\u00e9veloppement local et des communications  SADC Haut-Saint-Fran\u00e7ois<\/p>\n\t\t\t<\/div>\n\t\t\t<div class='quoteContainer'>\n\t\t\t\t<p class='quote-phrase'>Ce f\u00fbt un plaisir de vous recevoir dans le Haut-Saint-Fran\u00e7ois. Je n'ai re\u00e7u que des \u00e9loges sur votre conf\u00e9rence. Vous avez su vous adapter \u00e0 un public des plus vari\u00e9s. Au plaisir de vous recevoir \u00e0 nouveau.<\/p>\n\t\t\t<\/div>\n\t\t<\/li><li class='slide'>\n\t\t\t<div class='authorContainer'>\n\t\t\t\t<p class='quote-author'>ADAM IT Manager | MD Physicians<\/p>\n\t\t\t<\/div>\n\t\t\t<div class='quoteContainer'>\n\t\t\t\t<p class='quote-phrase'>It (makeover) was a GREAT experience and I\u2019m really inspired to take more care in promoting myself, my team and my employer.\u00a0You have given us some great tools that we can use going forward.\u00a0Side note:\u00a0 My wife is completely OK with me picking up the outfit (SWEET!).\u00a0I had a blast!\r\n\r\n&nbsp;<\/p>\n\t\t\t<\/div>\n\t\t<\/li><li class='slide'>\n\t\t\t<div class='authorContainer'>\n\t\t\t\t<p class='quote-author'>ALEX THOMAS Account Manager Praxis | Courvoisier Toast of Paris Campaign<\/p>\n\t\t\t<\/div>\n\t\t\t<div class='quoteContainer'>\n\t\t\t\t<p class='quote-phrase'>It was a pleasure working with you on both Courvoisier events. You were very professional and studious and really helped bring our events to life.<\/p>\n\t\t\t<\/div>\n\t\t<\/li><li class='slide'>\n\t\t\t<div class='authorContainer'>\n\t\t\t\t<p class='quote-author'>AMANDA RICHARDSON Relationship Coordinateur | Telfer School of Management<\/p>\n\t\t\t<\/div>\n\t\t\t<div class='quoteContainer'>\n\t\t\t\t<p class='quote-phrase'>Julie Blais Comeau is the real-deal when it comes to etiquette! Over 80 Telfer School of Management students attended the Professional Etiquette workshop and each one walked away with knowledge about introductions, business cards, name tag placement, and more! Julie\u2019s presentation was targeted perfectly to her audience of business students. A great workshop!\r\n\r\n&nbsp;<\/p>\n\t\t\t<\/div>\n\t\t<\/li><li class='slide'>\n\t\t\t<div class='authorContainer'>\n\t\t\t\t<p class='quote-author'>AMY TAYLOR Advisor | SADC Pontiac<\/p>\n\t\t\t<\/div>\n\t\t\t<div class='quoteContainer'>\n\t\t\t\t<p class='quote-phrase'>Thank you so much for the amazing training session.\u00a0 I truly enjoyed it and our team looks forward to working with you again.<\/p>\n\t\t\t<\/div>\n\t\t<\/li><li class='slide'>\n\t\t\t<div class='authorContainer'>\n\t\t\t\t<p class='quote-author'>ANNA Banking professional | TD Women in Leadership<\/p>\n\t\t\t<\/div>\n\t\t\t<div class='quoteContainer'>\n\t\t\t\t<p class='quote-phrase'>It was great seeing you at the TD Women in Leadership event.\u00a0Great tips on personal branding that we can all use.<\/p>\n\t\t\t<\/div>\n\t\t<\/li><li class='slide'>\n\t\t\t<div class='authorContainer'>\n\t\t\t\t<p class='quote-author'>DINING ETIQUETTE Participants<\/p>\n\t\t\t<\/div>\n\t\t\t<div class='quoteContainer'>\n\t\t\t\t<p class='quote-phrase'>Very informative!\u00a0Positive energy!\u00a0It was lots of fun and an excellent learning environment!\r\n\r\n&nbsp;<\/p>\n\t\t\t<\/div>\n\t\t<\/li><\/ul>\n\t\t\t<\/div>\n<\/div><\/div><\/div>\n<p>&nbsp;<\/p>\n<div class=\"cherry-spacer\" style=\"height:60px;\"><\/div>\n<p>&nbsp;<\/p>\n<section class=\"parallax-box image-parallax-box well-lg bg-secondary offset-1\" style=\"min-height: 100px\"><div class=\"parallax-content\">\n<div class=\"row\"  ><div class=\"container\"><div class=\"row \"  >\n<h2 style=\"text-align: center;\"><span style=\"color: #ffffff;\">Infolettre<\/span><\/h2>\n<p style=\"text-align: center;\">L&rsquo;objectif de chaque envoi est de vous informer\u00a0des r\u00e8gles de l&rsquo;\u00e9tiquette professionnelle, puis de vous donner des trucs et astuces pour rayonner au travail et mousser le d\u00e9veloppement de vos affaires.<\/p>\n<p><!-- Begin Mailchimp Signup Form --><\/p>\n<style type=\"text\/css\">\n\t#mc_embed_signup{background:#fff; 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